We’re here to help you with the Working with Children Check. If you have a specific question you can contact us by mail or send us a message online. 

Send us a message

You can send us an email using the online enquiries form (External link).

We’ll do our best to get back to you within 5 business days, but at the present time responses may take longer than usual.

Call us

To speak to someone on the phone, call our Customer Support Line on 1300 652 879 (the cost of a local call) from 9am to 3pm , Monday to Friday (excluding public holidays). 


Need help calling?

Don't speak English?

Call the Translating and Interpreting Service (TIS) on 13 14 50 and ask them to call the Working with Children Customer Support Line.

Vision or hearing impaired?

Connect to the National Relay Service (External link) (NIR). Call 133 677 for   TTY/voice calls or  1300 555 727 for 'Speak & Listen'.

Offer feedback or make a complaint

Website feedback

If you’d like to offer feedback about this website you can submit a Website feedback form. 


If you want to make a complaint about your experience with the Check, complete the Complaint form

Write to us

Working with Children Check Victoria
Department of Justice and Community Safety
GPO Box 1915
Melbourne VIC 3001

Connect with us on social media

@justice.vic  (External link)

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